Posts Tagged ‘Customer Focus’

Year-End Evaluation Tips

While traditional accounting gives us useful ways to evaluate a company’s performance, the numbers don’t always show the whole picture. As a business owner, it’s important to evaluate the successes and failures of your company in other ways apart from numerical values. This can be as simple as answering two questions: How well did your…

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How to Effectively Build Brand Loyalty

As 2018 approaches, is your business confident that your customers will stay loyal through the new year? Take a second to think; once you gain a new customer, what is your company doing to ensure you retain them overtime? What is stopping your customers from listening to competitors trying to convince them that they can…

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Transition to ISO 9001:2015 Before Time Runs Out

ISO 9001 is the international standard that specifies requirements for a quality management system (QMS). The final date to transition from ISO 9001: 2008 to ISO 9001: 2015 is quickly approaching. When does this transition need to happen by? There is a transitional period of three years after the publication of each new version of…

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